Fieldprint Representative
4 days ago
About Fieldprint, Inc.
Fieldprint is a leading provider of electronic fingerprinting and identity management services to corporations, non-profits, and government sectors. Our innovative technology delivers accurate, timely results to our clients.
We are seeking a Bilingual Call Center Representative to join our team in Warminster, PA.
Job DescriptionThe successful candidate will take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.
This is an on-site position with hours Monday through Saturday (with Wednesday and Sunday off) from 2:00am -10:00pm. The salary for this position is $17.70 per hour.
Responsibilities- Receive incoming calls regarding fingerprinting requests
- Determine locations via phone/computer for fingerprint collection
- Follow up with fingerprinting site vendors to obtain all related documentation
- Prepare and send welcome packets to new clients
- Process fingerprints and channel to the appropriate agency
- Monitor and maintain call center telephone line
Required Skills:
- Bilingual in Spanish
- Excellent phone, computer, and administrative skills
- Excellent customer service skills
- Professional and positive attitude
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office suite, including Word and Excel
- Must be willing and able to travel
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace, and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental, and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
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