Veterinary Client Service Representative

4 weeks ago


Vernon, Connecticut, United States Town and Country Veterinary Associates Full time
Job Summary

Town and Country Veterinary Associates is seeking a highly skilled Client Service Representative to provide exceptional client experiences and support the practice's administrative tasks. As a key member of our team, you will be responsible for managing practice reception, maintaining veterinary medical records, and ensuring seamless communication with clients and doctors.

Key Responsibilities
  • Manage practice opening and closing procedures, ensuring a smooth workflow and maintaining a clean and presentable environment.
  • Process cash, checks, and credit card payments, as well as update client/patient files and prepare correspondence.
  • Schedule appointments, prioritize work, and handle busy phones and clients with professionalism and calmness.
  • Welcome clients and patients with a warm and friendly demeanor, ensuring an excellent experience during practice visits.
  • Address client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Requirements
  • Previous experience working as a receptionist or client service representative in veterinary medicine is required.
  • Ability to stay calm in stressful situations and maintain professionalism at all times.
  • Ability to work on weekends as required and have a high school diploma or equivalent.
  • Previous veterinary experience is a must, and client satisfaction references are preferred.

Benefits
  • Paid time off and health insurance, dental insurance, and vision insurance.
  • Retirement benefits or accounts and bonus incentives.
  • Flexible work schedules and career and professional development opportunities.
  • Employee Assistance Program and Employee Referral Program.

Pay Range USD $23.00 /Hr.

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