Tech Support Manager
3 weeks ago
As a Tech Support Manager at UKG, you will oversee the daily operations of our support center, aligning resources, projects, and training to ensure customer satisfaction. You will manage a team of Product Support Representatives, guiding them in providing exceptional customer product support and resolution in a fast-paced, high-volume environment.
Key Responsibilities
- Manage daily operations for the UKG Pro and WFM Support Team, analyzing metrics, staffing shifts, meetings, training, etc.
- Facilitate satisfactory resolutions to customer service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively.
- Collaborate with a team of managers to drive the success of the organization by ensuring the right resources are allocated to address customer needs.
- Coach for peak performance, holding the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth.
- Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management.
Requirements
- 2-5+ years' experience coaching and/or developing a customer support or technical support team.
- HR, Payroll, Time and Labor, and/or HCM domain experience.
- Experience with reporting & using data to make decisions.
- Experience with preparing and writing demonstrations, policies, training, and procedures.
- Bachelor's Degree preferred.
About UKG
UKG is a leading provider of workforce management and human capital management solutions. We hold the #1 market share position for workforce management and the #2 position for human capital management. Our AI-powered product portfolio is designed to support customers of all sizes, industries, and geographies.
-
Product Support Manager
3 weeks ago
Weston, Florida, United States UKG (Ultimate Kronos Group) Full timeAbout the RoleWe are seeking a highly skilled Product Support Manager to join our team at UKG (Ultimate Kronos Group). As a Product Support Manager, you will be responsible for leading a team of Product Support Representatives who provide exceptional customer service to our UKG Pro and WFM customers.Key Responsibilities:Manage a team of Product Support...
-
Restaurant Operations Manager
3 weeks ago
Weston, Florida, United States Arcis Golf Full timeJob Summary: We are seeking a highly organized and experienced Floor Manager to supervise all floor activity at Arcis Golf. The ideal candidate will have excellent interpersonal and organizational skills, with the ability to delegate duties to staff members and ensure that all floor requirements are met.Key Responsibilities:Supervise staff and ensure that...
-
Lead Product Manager
3 weeks ago
Weston, Florida, United States UKG (Ultimate Kronos Group) Full timeProduct Leadership OpportunityUKG (Ultimate Kronos Group) is seeking an experienced Lead Product Manager to join our team focused on launching new product experiences within our UKG Pro Suite.This role will involve forming an empowered team with colleagues from Product Design and Engineering to identify, design, deliver, and optimize solutions within our...
-
Digital Product Strategist
3 weeks ago
Weston, Florida, United States Park National Full timeJob Summary:We are seeking a highly skilled Digital Product Strategist to join our team at Park National. As a key member of our organization, you will be responsible for developing and leading the digital product strategy roadmap, identifying market trends and opportunities, and aligning with the bank's business goals.Responsibilities:Supervise and manage a...
-
LPN - Outpatient Cardiology Clinic Specialist
3 weeks ago
Weston, Florida, United States Cleveland Clinic Full timeCaregiver Role OverviewCleveland Clinic Weston Hospital is seeking a skilled Licensed Practical Nurse (LPN) to join our team in the Outpatient Cardiology Clinic. As a LPN, you will provide professional nursing care to patients, administer medication, and maintain accurate documentation in medical records.Key ResponsibilitiesProvide patient-centered care,...
-
Occupational Therapist
3 weeks ago
Weston, Florida, United States Cleveland Clinic Full timeEvaluate and treat patients with functional limitations, impairments, and disorders, utilizing a wide range of therapeutic techniques for rehabilitation.Key Responsibilities:*Provide occupational therapy services to clients with upper extremity injuries, diseases, or disabilities, promoting optimal recovery and functionality.*Conduct comprehensive...
-
Warehouse Operator
3 weeks ago
Weston, Florida, United States Teva Pharmaceuticals Full timeJob SummaryThe Warehouse Operator I is responsible for accurate processing of materials to support Companywide operations. This role involves meeting the company's standards for safety, security, and productivity.Key ResponsibilitiesCarries out responsibilities in accordance with the organization's policies, procedures, and state, federal, and local...
-
MRI Technologist I, PRN
3 weeks ago
Weston, Florida, United States Cleveland Clinic Full timeJob Summary:The Cleveland Clinic is seeking a highly skilled MRI Technologist I, PRN to join our team. As an Imaging Technologist, you will work in conjunction with department associates and medical staff to improve patient and work flow via providing support, education and assistance to customers and fellow colleagues.Responsibilities:Demonstrate general...
-
Finance Operation Admin II
6 days ago
Weston, United States US Tech Solutions Full timeDuration: 6 months contractJob Description:Temp to perm: 6 months assignment with possibility to extend. Schedule: Hybrid – Tuesday, Wednesday and Thursday In office, Monday, Friday from home 9am-5:30pmThe Finance Operational Admin II (Collections) will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR)...
-
Travel Surg Tech in Weston, WI
7 days ago
weston, United States Aya Healthcare Full timeAya Healthcare has an immediate opening for the following position: OR Tech / Surgical Tech in Weston, WI.We’ll work with you to build the healthcare career of your dreams. Whether you want a job close to home or across the country, we’ve got you.Requirements:Required Certifications: BLSRequired Skills: Ambulatory OR, First Assist, General OR, ...
-
Patient Care Tech
4 weeks ago
Weston, United States Hartford Healthcare Full timeDescription Job Schedule: Part Time Standard Hours: 32 Job Shift: Shift 1 Shift Details: Day/Evening rotating position Every other weekend and rotating holidays required Work whereevery momentmatters. Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We...
-
IT Support Specialist
4 weeks ago
Weston, United States TeamLogic IT, Fort Lauderdale, FL Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT, Fort Lauderdale, FL. As a Technical Consultant, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide timely and effective technical...
-
Mgr. Product Support
2 weeks ago
Weston, United States UKG (Ultimate Kronos Group) Full timeCompany Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with...
-
Support Operations Specialist
3 weeks ago
Weston, United States RIVA PRODUCTS AND SERVICES INC Full timeJob DescriptionRIVA PRODUCTS AND SERVICES INC is seeking a highly skilled Support Administrator to join our team.Key Responsibilities:Provide administrative support to our team members.Manage construction knowledge and ensure compliance with industry standards.Utilize QuickBooks for financial management and proposal/estimate creation.Work from home in a...
-
Sales Support Engineer, Robotics Digital Support
2 months ago
Weston, United States Stryker Employment Company, LLC Full timeWork Flexibility: Hybrid As a Sales Support Engineer-Robotics Digital Support, you will assist with Sales and Marketing efforts related to Stryker’s Connected Q, Connected Mako products, and the Stryker Health Cloud platform, serving as an overlay to existing Joint Replacement initiatives. Responsibilities include explaining technical specifications,...
-
Sales Support Engineer Robotics Digital Support
4 weeks ago
Weston, United States Stryker Employment Company, LLC Full timeJob Title: Sales Support Engineer, Robotics Digital SupportAs a Sales Support Engineer-Robotics Digital Support, you will play a critical role in assisting with Sales and Marketing efforts related to Stryker's Connected Q, Connected Mako products, and the Stryker Health Cloud platform. This position serves as an overlay to existing Joint Replacement...
-
Mobile Product Manager
2 weeks ago
Weston, United States UKG (Ultimate Kronos Group) Full timeHere at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers...
-
Lab Support Technician
2 months ago
Weston, United States TEKsystems Full timeJob DescriptionJob Description6 Month Contract100% On-siteDescription:- iLab is a web application being adopted to manage the process of requesting the use of instruments, equipment, supplies, and technology as well as the process of requesting services or technical expertise.- Support the end-user desktop including, but not limited to, troubleshooting...
-
Academic Support Professional
4 weeks ago
Weston, Massachusetts, United States The Meadowbrook School of Weston Full timeThe Meadowbrook School of Weston seeks a dedicated substitute teacher to support the educational environment for all grade levels. As a substitute educator, you will be responsible for creating a positive and engaging learning experience for students. To be successful in this role, you must be motivated, curious, and enjoy working in an educational setting....
-
Seasonal Support Driver
3 weeks ago
Weston, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Household Assistant/Teen Support
4 weeks ago
Weston, United States Household Staffing Full timeJob Title: Household Assistant/Teen SupportWe are seeking a reliable and proactive Household Assistant to support a family in Weston, CT. The ideal candidate will be able to maintain the general tidiness of the home, support the family's 17-year-old daughter, and assist with the executive functioning of the home during a remodel.About the FamilyThe family...
-
Seasonal Support Driver
7 days ago
Weston, United States United Parcel Service Full timeSHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...
-
Seasonal Support Driver
7 days ago
WESTON, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Travel Telemetry Specialist in Weston, WI
4 weeks ago
Weston, United States Medical Solutions Full timeWe are seeking a skilled Telemetry Tech to join our team at a traveler facility in Weston, WI. As a Telemetry Tech, you will work in a dynamic environment, utilizing your technical skills to provide high-quality patient care. Our team is dedicated to supporting our travelers with everything they need to succeed, including a dedicated recruiter, top-shelf...
-
Nurse Manager
1 month ago
Weston, United States Weston Pediatric Physicians Full time*General Overview:*Weston Pediatric Physicians has been serving the town of Weston and the surrounding communities since 1964! In February of 2024, Weston Pediatrics acquired Mill Brook Pediatrics in Sudbury, expanding our care in the Metro West area. We are committed to providing the highest quality of medical care from infancy through the college years.The...
-
Nurse Manager
3 weeks ago
Weston, United States Weston Pediatric Physicians Full time*General Overview:*Weston Pediatric Physicians has been serving the town of Weston and the surrounding communities since 1964! In February of 2024, Weston Pediatrics acquired Mill Brook Pediatrics in Sudbury, expanding our care in the Metro West area. We are committed to providing the highest quality of medical care from infancy through the college years.The...
-
Restaurant Assistant Manager
4 weeks ago
Weston, Missouri, United States Trex Mart Full timeJob SummaryThe Restaurant Assistant Manager provides administrative support to the Restaurant staff in the absence of the Manager, ensuring a conducive work environment and excellent customer service. Key responsibilities include maintaining inventory, adhering to health and safety policies, and performing daily tasks such as cleaning and organizing the...
-
Mgr. Product Management
2 weeks ago
Weston, United States UKG (Ultimate Kronos Group) Full timeCompany Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with...