Receptionist - Guest Services Coordinator

4 weeks ago


Devils Lake, North Dakota, United States Sleep Inn & Suites Full time
We are currently seeking a skilled Receptionist to join our Guest Services team at Sleep Inn & Suites. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring smooth hotel operations.

**Job Summary**

As a Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay with us is nothing short of exceptional. You will be required to manage guest accounts, respond to inquiries, and handle any complaints or issues that may arise during their stay. Your excellent communication skills and ability to multitask will be essential in providing a seamless guest experience.

**Responsibilities**

* Manage guest accounts, including check-in, check-out, and room assignments
* Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner
* Maintain accurate records of guest interactions and stay details
* Collaborate with the housekeeping team to ensure guest rooms are ready and clean
* Utilize our reservation management system to manage bookings, room rates, and guest preferences

**Qualifications**

* At least one year of experience in a hospitality setting, preferably in a front desk or guest services role
* Excellent communication and interpersonal skills, with the ability to work well under pressure
* High school diploma or equivalent required; some college or hospitality training preferred
* Proficiency in Microsoft Office and experience with reservation management systems

**What We Offer**

* Competitive salary of $45,000 - $55,000 per year, based on experience
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Discounts on hotel stays and other services

**Apply Today**

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you

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