Customer Service Representative

6 days ago


Lawrence Twp, United States Sasha Buerano - State Farm Agent Full time
{"title": "Customer Relations Representative", "description": "Role Overview

As a Customer Relations Representative with Sasha Buerano - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Collaborate with other agency team members to efficiently meet customer needs and drive business growth.
Requirements
  • Dedicated to delivering exceptional customer service.
  • Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving skills to resolve customer inquiries and concerns.
  • Ability to obtain property & casualty and life & health insurance licenses.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide a range of insurance and financial services, including auto, home, life, and retirement planning. As a State Farm agent's employee, you will be an independent contractor who hires your own employees, making all employment decisions regarding your team members.

", "benefits": "Competitive hourly pay plus commission/bonus structure, paid time off, health benefits, and valuable career-building experience.", "compensation": "$65,000.00 per year", "location": "Edison, NJ"}

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