Cash Transaction Specialist

6 days ago


Cleveland, Ohio, United States First Federal Lakewood Full time

Job Title: Cash Transaction Specialist

About the Role

We are seeking a skilled and customer-focused Cash Transaction Specialist to join our team at First Federal Lakewood.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing excellent customer service by processing customer transactions, answering inquiries, and following up as necessary.
  • Operating the Teller window, maintaining acceptable outages, and adhering to cash limits and branch guidelines.
  • Opening and closing deposit accounts with accuracy, in accordance with bank policies and regulations, and serving as a backup to the head teller.
  • Cross-selling bank products and services by leveraging customer insights and providing referrals.
  • Assisting with back-office duties, including balancing ATMs, processing night/mail deposits, and filing.
  • Collaborating on shared Customer Relationship Center responsibilities.
Requirements and Qualifications

To succeed in this role, you should have:

  • Experience handling cash and working in retail banking, preferably with strong customer service skills.
  • Proficiency in MS Office (Outlook, Excel, Word) or similar software, with preference given to experience with Cleartouch, OnBase, and other government/investor software/web portals.
  • A High School Diploma or equivalent, with a Bachelor's degree preferred.
  • A valid driver's license, if applicable (for float positions).
Physical Demands and Working Conditions

This position requires regular lifting, walking, standing, sitting, bending, reaching, climbing, pushing/pulling, using hands, seeing, hearing, and speaking. Occasional lifting of up to 25 pounds may be required.

The work environment is generally quiet to moderate, with the ability to work in an office setting during branch hours and potentially overtime as directed.

Compensation

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience and location.



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