Veterinary Operations Manager

1 week ago


Lawrence, Massachusetts, United States Ethos Veterinary Health Full time
Job Summary

We are seeking a skilled Veterinary Emergency Clinical Supervisor to lead our talented team of professionals in Lawrence, Massachusetts. As the primary supervisor of our Emergency & Critical Care department, you will play a pivotal role in training, administration, and cohesive teamwork on the floor.

About the Role

The successful candidate will be responsible for scheduling, training, and fostering a collaborative atmosphere among team members. This role is 75% technical and 25% administrative. You will work closely with the management team and assistant supervisor to ensure high-quality, comprehensive medical services and enhance the client and patient experience.

Responsibilities
  • Strategize staffing needs in alignment with client demands and budget constraints.
  • Gain insight into the workflow of each department to optimize operations.
  • Actively contribute to problem-solving efforts in daily operations.
  • Cultivate positive working relationships across all departments.
  • Foster trust, respect, communication, and cooperation among team members.
  • Champion the satisfaction of both internal and external customers.
  • Serve as the hospital's primary resource for all departments when needed.
  • Coordinate and oversee the training and skills development of staff.
  • Collaborate with staff at all levels and departments to streamline service delivery without compromising care quality or hospitality.
  • Participate in the hiring process, onboarding of new staff, and conducting performance reviews.
  • Manage equipment maintenance and service needs.
Requirements

To be successful in this role, you must possess:

  • CVT certification required.
  • VTS certification highly preferred.
  • Associates degree or equivalent work experience required.
  • Bachelor's degree preferred.
  • At least 3 years of experience as a Veterinary Technician.
  • Effective leadership qualities.
  • Ability to promote effective communication amongst team members.
  • Demonstrated professionalism in all interactions.
  • Proven ability to lead by example.
Compensation and Benefits

This position offers a competitive salary range of $31-$38 per hour, depending on experience and skills assessment leveling. The anticipated schedule is full-time, 36-40 hours weekly, one weekend shift, and up to 3 holidays. Comprehensive benefits include CE allowance, uniform allowance, paid time off, medica/denta/vision, 401(k) with employer matching, employee pet discount, short & long-term disability, health savings & flexible spending accounts, life insurance, professional development assistance, employee referral program, relocation assistance, and employee assistance program.

Ethos Veterinary Health offers a supportive and collaborative environment where skilled professionals can grow their careers. Join us in providing exceptional care to pets and their families.



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