Program Manager, High Reliability Initiatives

4 weeks ago

Richmond, Virginia, United States Virginia Commonwealth University Health Systems Full time
Job Summary

The PI Program Manager, High Reliability position plays a crucial role in our aspiration of being America's safety and most caring health system. This position will assist in coordinating and executing systems & strategies to improve the reliability of the organization.

Key Responsibilities
  • Manage high reliability initiatives for the organization, including LeanSTEPPS, HRO Leadership Standard Work, and Safety Behavior programs.
  • Act as a subject matter expert in High Reliability Organizing, Just Culture, Patient Safety, & Systems Thinking.
  • Collaborate with organizational leaders to provide clear program vision, value and deliverables to achieve Health System goals and ROI.
  • Develop clear program plans, identify and execute project portfolio within program, define program metrics and report on program status and results.
  • Serve as the senior lead on programs utilizing advanced performance improvement tools and facilitation to manage multiple projects within a program and across the entire enterprise.
Requirements
  • PMP certification or equivalent training/experience, or Lean, Six Sigma Green Belt or Black Belt certification.
  • Minimum 10 years of progressively responsible positions with 7-8 previous Project Management experience.
  • Experience in PDSA Methodology.
  • Master's degree in business, statistics, healthcare management or related degree or equivalent years of relevant work experience in addition to minimally required work experience.
Preferred Qualifications
  • Minimum 8 years of project management experience, preferably in a health care setting managing multiple projects.
Additional Requirements
  • Strong analytical and critical thinking skills in order to oversee process improvements, problem solve, and develop sound recommendations.
  • Experience in managing large complex cross-functional programs and projects including planning and organizing work to achieve project and organizational objectives.
  • Experience managing multiple concurrent projects or multi-track programs using project management practices and methodologies and process improvement techniques.
  • Experience in financial management, modeling, forecasting, and budgeting.
  • Strong project management and business analysis skills, including the ability to interpret business needs, translate needs to application and communicate via business process improvement techniques.
  • Strong facilitation and interpersonal skills with the ability to lead, delegate, and influence.
  • Ability to communicate effectively with a wide variety of key stakeholders, including hospital executives, patients and families, hospital administrative staff, clinicians, and external vendors/contacts.
  • Ability to plan, organize, and influence the work of others in order to achieve project and organizational objectives.
  • Ability to manage change, shifting business priorities, demands and timelines.
  • Experience directly managing project managers.

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