Unit Secretary

3 days ago


Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

Job Description:

At Northwestern Medicine, our team is dedicated to delivering exceptional patient care. As a Unit Secretary in the Feinberg Emergency Department, you will play a vital role in ensuring a smooth and efficient patient experience.

Responsibilities:

  • Provide exceptional customer service to patients, staff, and visitors, extending courtesies in a prompt and responsive manner.
  • Assist in monitoring visitor/employee access and alert security as necessary.
  • Recognize difficult situations and facilitate communication, escalating appropriately when needed.
  • Assist and direct patients, staff, and visitors according to hospital policies.
  • Answer phone calls promptly and transfer calls according to NMH phone standards using AIDET.
  • Coordinate calls on multiple lines simultaneously and respond to patient calls within a specified timeframe via the nurse call system using AIDET.
  • Recognize patient care requests requiring urgent attention and escalate to appropriate staff.
  • Maintain patient medical records, preparing them on admission, discharge, and transfer.
  • Assist the care team in obtaining and releasing medical records, maintaining paper records, and scanning forms into the electronic medical record.
  • Ensure nurse coverage is accurately identified in the EMR and facilitate unit readiness for EMR downtime.
  • Perform charge entry accurately and verify regulatory documentation at the point of care.
  • Coordinate patient flow, performing admission, discharge, and transfer activities in a timely manner.
  • Notifying nursing staff and physicians upon patient admission, and tracking patient scheduling for tests and procedures.

Requirements:

  • High School or GED.
  • Excellent communication and customer service skills.
  • Computer experience.

Preferred:

  • One year of college or business school.
  • Unit secretary experience.
  • Medical terminology.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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