Senior Client Services Professional
1 week ago
We are seeking a skilled Senior Client Services Professional to join our team at Rifton Adaptive Equipment in Poughkeepsie, NY. As a key member of our client success team, you will be responsible for delivering exceptional service and support to our customers.
About the RoleThe successful candidate will manage all aspects of customer relationships, including new orders, returns, exchanges, and customer inquiries. You will work closely with our internal teams to ensure seamless communication and efficient resolution of customer issues.
Responsibilities- Manage customer accounts, ensuring timely and effective resolution of issues
- Process new orders, returns, and exchanges in a prompt and professional manner
- Field customer inquiries via phone and email, providing accurate and helpful responses
- Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
To succeed in this role, you will need:
- A strong passion for delivering exceptional customer service
- Excellent written and verbal communication skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficient typing and computer navigation skills
In addition to a competitive salary, we offer:
- Starting $60,000/year
- Generous company contribution to health benefits
- Paid Time Off
- 401K
We pride ourselves on being a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply.
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