Operations Supervisor
6 days ago
We are seeking a highly skilled and experienced Operations Supervisor to join our team at First Citizens Bank. As a key member of our operations team, you will be responsible for overseeing the Bank's operations services, leading a team of associates, and ensuring the quality and timeliness of department processing.
Key Responsibilities- Business Oversight: Supervise associates during daily workflow, delegate tasks, and develop schedules to ensure proper employee coverage and quality of work.
- Business Support: Provide support to internal department managers on issues pertaining to Bank Operations services, develop statistical and departmental status reports, and assist with mergers and acquisitions.
- Supervisory Functions: Assess work of associates for accuracy, process improvements, and efficiencies, ensure compliance with department policies and procedures, and manage the performance of assigned staff.
- Compliance: Ensure adherence to all applicable regulations, requirements, and policies, review processes, documentation, and internal controls to monitor compliance and reduce risk for the Bank.
- Bachelor's Degree and 3 years of experience in Operations and Leadership OR High School Diploma or GED and 7 years of experience in Operations and Leadership
- Preferred Area of Experience: Operations and Leadership in Financial Services
- Skill(s): Knowledge of Banking policy and regulatory requirements at a multi-state level, Knowledge of Banking products and services, Ability to manage high volume and production, Ability to adapt to change, Managing quality controls
- Experience with check processing (specifically balancing)
- Ability to work within a variety of bank systems
- High attention to detail with a quality conscious mindset
- Strong ability to multi-task
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. We employ over 6,000 associates who are focused on helping our customers achieve a lifetime of success.
First Citizens Bank. Forever First. Member FDIC.
Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran
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