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Audio Visual Systems Specialist

1 month ago

Washington, United States VersaTech Full time
Job Summary:

As an AV Service Technician at VersaTech, you will provide top-notch service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. You will serve as a point of contact for all types of pre- and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.

Responsibilities:
  • Perform site surveys, inventory, and create as-built documents for installed systems.
  • Perform Quality Assurance testing and generate documentation on results.
  • Read and interpret electronic schematics and architectural blueprints.
  • Perform preventative maintenance visits to help maintain a stable client-based system.
  • Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability.
  • Setup and troubleshoot various video codecs/video teleconferencing systems.
  • Field service support of networked devices (Routers, IP Protocols, etc.)
  • Provide end-user client training as needed.
  • Travel to various job sites as required.
Requirements:
  • Active Secret clearance
  • 4+ years of experience installing and supporting large-scale audio-visual systems.
  • Experience working with digital video/audio transmission and protocols.
  • Experience working with AV systems, such as Polycom, Crestron, Extron or AMX.
  • Experience with signal flow, audio visual signal types, connector types & terminations.
  • Experience working with AV Engineers, analyzing blueprints and AV input and output (IO).
  • Experience in loading and testing control system code and DSP programming.
  • Ability to configure standard system components to client requirements.
  • Ability to work independently for AV testing and troubleshooting.
  • Ability to interpret AV CAD drawings and update with Red Lines.
  • Ability to perform Cable installation, Cable termination, Device installation.
  • Ability to troubleshoot leveraging computer, networking, and communication skills.
  • Ability to read & understand cabling pull schedules, floor plans, ceiling plans, riser diagrams & line diagrams.
  • Possess excellent verbal and written communication skills for effective client engagement and exceptional customer service.
  • Ability to train and mentor junior and new team members.
  • Ability to obtain and maintain a Public Trust clearance
  • Ability to travel locally to DMV area as needed to client locations and corporate office.
Preferred Qualifications:
  • Experience working with a government client or as a government contractor.
  • CTS-I certified.
Education:
  • Bachelor's Degree in Technical Field, or 4 years of relevant experience in lieu of a degree.
About VersaTech:

VersaTech is an ISO-certified provider of innovative technology solutions to the public sector, providing services that include Audio-Visual Solutions, Digital Transformation, and Agile Software Development. Our long record of customer satisfaction and commitment to excellence provides assurance to our clients that we have the talent, management, and innovation necessary to solve their problems and exceed expectations. We offer an excellent benefits package that includes medical, dental, and vision benefits, 401k employer-matching retirement contributions after 90 days, generous paid time off (3 weeks PTO plus 11 holidays), and ample growth opportunities.