Customer Experience Ambassador

1 week ago


Kissimmee, United States M. Coast Orlando Full time
Role Overview

We are seeking a highly motivated Customer Experience Ambassador to join our team at M. Coast Orlando.

Job Summary

The Customer Experience Ambassador will be responsible for delivering exceptional customer service and providing personalized experiences for our clients' customers.

Key Responsibilities
  • Develop in-depth knowledge of clients' products to effectively communicate their benefits and features to consumers
  • Maintain accurate records of customer interactions, processed orders, and service schedules
  • Take the initiative to address challenges head-on, demonstrating a proactive approach to meeting sales goals and cultivating long-term relationships with clients' customers
  • Promote a positive and professional attitude, exemplifying trustworthiness and excellent customer service skills towards consumers and colleagues
  • Lead a team of Junior Customer Experience Ambassadors
Requirements
  • High school diploma or equivalent required; one year of experience in customer-facing roles or hospitality positions preferred
  • Ability to clearly explain product knowledge and provide solutions to consumer inquiries
  • Demonstrate a commitment to ongoing learning and training to enhance customer experience skills
  • Effective problem-solving skills and strong communication abilities
  • Ambitious and outgoing personality with a genuine passion for helping others
  • Excellent interpersonal and communication skills
About Us

M. Coast Orlando is committed to creating a collaborative environment that fosters growth, development, and career advancement opportunities for all employees.

What We Offer

A competitive salary of $35,000 per year, depending on location, plus additional benefits and opportunities for professional growth and development.



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