Tire Service Advisor
1 month ago
Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business.
Job DescriptionWe're seeking a Tire Service Advisor to join our team. As a key member of our sales team, you will work with customers to provide exceptional service and sell tires to exceed assigned sales goals.
Responsibilities- Sell tires to customers on the service drive to exceed assigned sales goals.
- Inspect customers' cars on the service drive.
- Diagnose tire-related problems, recommend service, and quote prices.
- Assure necessary repairs are completed as ordered and priced as quoted.
- Maintain strong, effective relationships with customers and dealer personnel.
- Oversee customer satisfaction and solve problems that arise.
- Complete monthly market analyses.
- Assist in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
- Assist dealership technicians to ensure service levels are maintained.
- 2+ years of tire service experience, preferably in a retail tire and service environment.
- Excellent verbal communication skills with strong customer service orientation.
- May be required to operate a motor vehicle.
- Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Proficient computer skills to include experience with MS Office and online order management applications.
This position requires applicants to be able to be on their feet 7-8 hours a day. Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day. Applicants also must be able to lift up to 75 pounds unassisted.
BenefitsWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
CompensationThe compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing.
Equal Employment OpportunityDealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire's Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.
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