Referral Coordinator

2 days ago


Shaker Heights, Ohio, United States University Hospitals Full time
Job Title: Referral Coordinator

University Hospitals is seeking a highly skilled Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in ensuring seamless patient care by coordinating referrals to specialists, programs, and diagnostic testing.

Key Responsibilities:
  • Serve as the first point of contact for escalated calls and service recovery
  • Schedule patient appointments in a courteous and timely manner
  • Coordinate referrals to UH specialists, programs, and diagnostic testing
  • Verify and input patient information, insurance, and appointment details
  • Partner with clinical navigators to facilitate first-call resolution and patient navigation
  • Maintain up-to-date knowledge of computer systems, insurance regulations, and Care Connection policies
  • Provide Good Faith Estimates for patients at the time of scheduling
  • Validate and capture primary, secondary, and tertiary insurance coverage
  • Communicate with patients about third-party coverage and liabilities
  • Collect, post, and balance patient payments
  • Recruit patients to access My UH Care Personal Health Record
  • Schedule appointments for post-inpatients and patients discharged from UH facilities
  • Reach out to non-UH providers for scheduling follow-up appointments
  • Provide real-time support for team needs and escalations
  • Enforce the use of approved tools and resources
  • Encourage critical thinking and solution-driven mentalities
  • Serve as a team advocate for system and process improvement
  • Investigate process gaps and opportunities for streamlined workflows
Requirements:
  • High School Equivalent/GED (Required)
  • Associate's Degree or progress towards degree (Preferred)
  • 5+ years of professional healthcare experience or related healthcare position (Required)
  • Experience using Epic application (Preferred)
  • Certified Healthcare Access Associate (CHAA) (Required)
  • Related medical certification or obtain within 9 months (Required)
Physical Demands:
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently
Travel Requirements:
  • 10%


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