Referral Coordinator
2 days ago
University Hospitals is seeking a highly skilled Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in ensuring seamless patient care by coordinating referrals to specialists, programs, and diagnostic testing.
Key Responsibilities:- Serve as the first point of contact for escalated calls and service recovery
- Schedule patient appointments in a courteous and timely manner
- Coordinate referrals to UH specialists, programs, and diagnostic testing
- Verify and input patient information, insurance, and appointment details
- Partner with clinical navigators to facilitate first-call resolution and patient navigation
- Maintain up-to-date knowledge of computer systems, insurance regulations, and Care Connection policies
- Provide Good Faith Estimates for patients at the time of scheduling
- Validate and capture primary, secondary, and tertiary insurance coverage
- Communicate with patients about third-party coverage and liabilities
- Collect, post, and balance patient payments
- Recruit patients to access My UH Care Personal Health Record
- Schedule appointments for post-inpatients and patients discharged from UH facilities
- Reach out to non-UH providers for scheduling follow-up appointments
- Provide real-time support for team needs and escalations
- Enforce the use of approved tools and resources
- Encourage critical thinking and solution-driven mentalities
- Serve as a team advocate for system and process improvement
- Investigate process gaps and opportunities for streamlined workflows
- High School Equivalent/GED (Required)
- Associate's Degree or progress towards degree (Preferred)
- 5+ years of professional healthcare experience or related healthcare position (Required)
- Experience using Epic application (Preferred)
- Certified Healthcare Access Associate (CHAA) (Required)
- Related medical certification or obtain within 9 months (Required)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%
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