Store Operations Manager
7 days ago
Job Summary
The Store Operations Manager plays a critical role in ensuring the smooth operation of our retail stores. This includes overseeing daily store activities, managing staff, and maintaining a positive customer experience.
About Us
Ross Stores, Inc. is a Fortune 500 company that operates a chain of off-price department stores offering branded apparel, accessories, and home fashions at discounted prices. With over 2,000 locations across the United States, we strive to provide an exceptional shopping experience for our customers while fostering a collaborative work environment for our employees.
Key Responsibilities
- Operational Excellence: Maintain a high level of operational efficiency, ensuring all store systems are functioning correctly and efficiently.
- Staff Management: Supervise and coach store associates to ensure they meet performance standards and provide excellent customer service.
- Cash Handling: Manage cash handling procedures, including opening and closing the store, processing sales transactions, and performing bank deposits.
- Maintenance and Safety: Ensure the store is clean, well-maintained, and safe for customers and employees, adhering to Ross Stores' maintenance and safety policies.
- Inventory Management: Participate in inventory management processes, including receiving and stocking merchandise, processing shipments, and identifying potential stock discrepancies.
- Customer Service: Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a professional and courteous manner.
Requirements
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Experience: Previous retail management experience, preferably in a fast-paced environment.
- Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, ability to work effectively in a team environment, basic math skills, and proficiency in POS systems and Microsoft Office applications.
Benefits
- Competitive Salary: $17.78-$18.28 per hour, depending on location and experience.
- Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan with matching contributions, paid time off, and opportunities for career advancement.
- Professional Development: Access to training programs, workshops, and conferences to enhance skills and knowledge.
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