Automotive Claims Specialist

About the Role:

The Automotive Claims Specialist will play a pivotal role in the success of our customers' experience by ensuring they receive excellent customer service and accurate information throughout the repair process.

Key Responsibilities:

• Provide accurate and timely information to customers, guiding them through the repair process.
• Ensure compliance with all insurance client requirements, processes, and metrics.
• Communicate all customer requests and needs to appropriate team members.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings, as required.
• Attend training, information sessions, and workshops recommended by Store Manager.
• Maintain the store's KPIs by maximizing role performance.

Requirements:

• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

About Us:

The Boyd Group is a leading provider of collision repair services, committed to delivering exceptional customer experiences and building strong relationships with our customers.