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Restaurant Operations Manager

1 month ago

Cheektowaga, United States Tim Hortons Full time
Assistant Manager Job Description

The Assistant Manager at Tim Hortons plays a crucial role in ensuring the smooth operation of our restaurants. This individual will assist in managing all aspects of the restaurant's operation to maintain high standards of quality, cleanliness, and guest experience.

Key Responsibilities:
  • Assist in managing restaurant operations, including ordering supplies and maintaining building cleanliness.
  • Ensure compliance with food safety, health, and safety regulations, as well as employment standards.
  • Enforce and comply with established operating procedures to maintain consistency and quality.
  • Lead by example and ensure high standards of guest experience are maintained.
  • Resolve guest complaints and turn negative situations into positive ones.
  • Manage team member schedules to ensure adequate coverage on all shifts.
  • Support the Manager and present a unified front to all team members.
Requirements:
  • Experience in fast-food with a drive-thru, preferably within the last two years.
  • Management experience is required.
  • Occasional lifting of boxes weighing between 5 – 50 lbs.
  • Frequent exposure to cold and high heat temperatures.

Tim Hortons is a Canadian multinational fast food restaurant chain serving coffee, doughnuts, and other fast food items. As a leader in the quick-service industry, we offer a fun work environment, leadership opportunities, and competitive pay.