Superintendent - Installation Operations

3 weeks ago

Mayfield, United States Tuff Shed Full time

About the Role:

We are seeking a highly skilled and experienced Superintendent to join our Installation Operations team at Tuff Shed. As a key member of our team, you will be responsible for leading our local Installer program, ensuring the store meets all of its metrics for scheduling, costs, and quality.

Key Responsibilities:

  • Recruit and Onboard Subcontractors: Attract, select, and onboard new subcontractors in partnership with Tuff Shed's Skilled Trades Recruiter.
  • Subcontractor Management: Manage all subcontractor certification and ongoing partner management, including Customer First training and subcontractor certification.
  • Issue Resolution: Resolve issues and concerns between the customer, Store, and subcontractor crews.
  • Quality Assurance: Supervise and assure the quality of all kits prior to loading, including review of kit paperwork packets, and responsible for supervising the unloading.
  • Site Inspections: Inspect building sites and provide feedback to subcontractors and Store management on job performance, punctuality, safety, Tuff Shed construction standards, and to ensure that all company customer programs have been executed; visits include on-site, concrete checks, new construction, and/or post-build.
  • Customer Experience: Conduct site visits to include meeting with customers to review customer experiences and review any issues that may hinder complete customer satisfaction.
  • Material Delivery: Ensure any materials missing from kits are delivered to the customer site in a timely manner.
  • Contractor Compliance: Ensure all contractors scheduled to work on Home Depot builds are fully compliant to Tuff Shed standards, including holding active HD badges.
  • Subcontractor Compliance: Ensure subcontractors remain compliant with licenses, insurance, badging, and contracts, as required.

Requirements:

  • Hands-on experience working in a fast-paced, high-volume retail or operations environment with an organization recognized for quality products and service.
  • Minimum of two years of construction or manufacturing experience.
  • Proven experience managing multiple priorities, projects, and deadlines.
  • Experience in safety management, working with employees and subcontractors/third-party vendors.
  • Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software – including Oracle, JDE, Onyx, Goldmine or similar systems is highly preferred.
  • Must have a valid driver's license and acceptable MVR.
  • Must be able to successfully complete Tuff Shed fork lift certification.
  • DOT, OSHA, and employment law knowledge preferred.

What We Offer:

An opportunity to join a successful company and be part of the growth of the team. We offer competitive salary and benefits, including PTO, paid holidays, medical/dental/vision, and life insurance, Employee Stock Ownership Plan (ESOP), and a 'Safe Harbor' 401(k) plan.

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