Customer Experience Lead
7 days ago
We are seeking a highly motivated and results-driven Customer Experience Lead to join our Fulfillment Team at Mom's Meals, a PurFoods Company. This role will be responsible for leading a team of Fulfillment Associates, ensuring exceptional customer experience, quality, safety, and productivity.
Key Responsibilities- Assist with daily operations, supporting production duties such as pick, pack, replenish, and ship tasks.
- Collaborate with Area Managers to manage departmental activities, reducing delays and issues.
- Drive productivity improvements through LEAN Initiatives.
- Communicate company goals to the production team, aligning their efforts with organizational objectives.
- Audit standard work adherence throughout the production team.
- Coordinate with Inventory/Warehouse teams to ensure timely material delivery, minimizing line slowdowns.
- Partner with the Food Safety team to meet FDA, USDA, and General Manufacturing Practice requirements.
- Support production team quality improvement initiatives.
- Promote a safe working environment, collaborating with the Safety Team.
- Make scheduling decisions and recommend performance-based merit increases.
- High School diploma or equivalent required.
- Minimum 2+ years of experience in fulfillment or production roles.
- Ability to work overtime as needed.
- Strong problem-solving and analytical skills.
- Bilingual (English/Spanish) is an asset.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple priorities, adapt to change, and implement solutions effectively.
- Organized, detail-oriented individual with strong problem-solving skills.
The estimated annual salary for this position is $60,000-$80,000, depending on location and experience. Benefits include comprehensive health insurance, retirement plan matching, paid time off, and opportunities for career growth.
About Mom's MealsMom's Meals is a home-delivered meal service providing fully prepared, refrigerated meals to seniors, patients, and individuals managing chronic conditions nationwide. We value community, compassion, and making a difference in people's lives. Join our family-operated business and contribute to our mission of delivering tailored nutrition solutions.
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