Customer Experience Lead

7 days ago


north jackson, United States Mom's Meals, a PurFoods Company Full time
About the Role

We are seeking a highly motivated and results-driven Customer Experience Lead to join our Fulfillment Team at Mom's Meals, a PurFoods Company. This role will be responsible for leading a team of Fulfillment Associates, ensuring exceptional customer experience, quality, safety, and productivity.

Key Responsibilities
  • Assist with daily operations, supporting production duties such as pick, pack, replenish, and ship tasks.
  • Collaborate with Area Managers to manage departmental activities, reducing delays and issues.
  • Drive productivity improvements through LEAN Initiatives.
  • Communicate company goals to the production team, aligning their efforts with organizational objectives.
  • Audit standard work adherence throughout the production team.
  • Coordinate with Inventory/Warehouse teams to ensure timely material delivery, minimizing line slowdowns.
  • Partner with the Food Safety team to meet FDA, USDA, and General Manufacturing Practice requirements.
  • Support production team quality improvement initiatives.
  • Promote a safe working environment, collaborating with the Safety Team.
  • Make scheduling decisions and recommend performance-based merit increases.
Requirements
  • High School diploma or equivalent required.
  • Minimum 2+ years of experience in fulfillment or production roles.
  • Ability to work overtime as needed.
  • Strong problem-solving and analytical skills.
Preferred Qualifications
  • Bilingual (English/Spanish) is an asset.
  • Excellent verbal and written communication skills.
  • Proven ability to manage multiple priorities, adapt to change, and implement solutions effectively.
  • Organized, detail-oriented individual with strong problem-solving skills.
Compensation Package

The estimated annual salary for this position is $60,000-$80,000, depending on location and experience. Benefits include comprehensive health insurance, retirement plan matching, paid time off, and opportunities for career growth.

About Mom's Meals

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meals to seniors, patients, and individuals managing chronic conditions nationwide. We value community, compassion, and making a difference in people's lives. Join our family-operated business and contribute to our mission of delivering tailored nutrition solutions.



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