IT Infrastructure Manager

4 weeks ago

Columbus, Ohio, United States Aspirion Health Resources Full time
Job Description

As a key member of our IT team at Aspirion Health Resources, you will play a critical role in ensuring the smooth operation of our company's IT infrastructure. This includes managing, maintaining, and optimizing our systems to ensure their robustness, security, and efficiency.

Key Responsibilities
  • Manage and maintain our company's IT infrastructure, including operating systems, security tools, applications, servers, email systems, mobile and desktop devices.
  • Perform regular system monitoring, including log reviews and analysis, to identify and resolve technical issues.
  • Create, terminate, troubleshoot Entra AD accounts, create and manage AD groups and O365 distribution lists and email accounts.
  • Maintain internal networking systems, including routers, switches, firewalls, and network segments.
  • Monitor network performance and implement necessary changes to improve speed and reliability.
  • Take responsibility for projects and creating enterprise solutions within the larger business initiative.
  • Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace.
  • Enable faster and smarter business processes and develop analytics for meaningful insights.
  • Work with internal and external partners to communicate project status, activities, and achievements.
  • Assist other teams with troubleshooting to identify root cause for IT issues and provide technical support when needed.
  • Mentor less experienced team members.
  • Ensure system backups and recovery processes are in place and regularly tested.
  • Implement and manage security measures to protect data, software, and hardware while monitoring security alerts and responds to incidents promptly.
  • Plan and execute system upgrades, patches, and installations of new hardware and software.
  • Evaluate and recommend new technologies and tools to improve system efficiency and performance.
  • Maintain comprehensive documentation of system configurations, procedures, and policies.
  • Generate regular reports on system performance, security, and usage metrics.

Requirements

  • Minimum of 5 years of system administration experience required.
  • ITIL v4 or equivalent required (candidate can take up to six months after employment to obtain certification).
  • Experience in cloud computing (specifically Microsoft Azure and/or AWS) strongly preferred.
  • Experience with Microsoft Intune preferred.
  • Experience working in a call center environment preferred.
  • Experience working in revenue cycle management environment preferred.
  • Experience with Windows 10, 11, and Server 2016 or higher, current equipment and IT technologies required.
  • Enterprise backup and recovery procedures, performance-monitoring tools, virtualization, HTTP traffic, content delivery, and caching preferred.
  • Experience with PowerShell preferred or knowledge of programming or scripting languages and concepts preferred.
  • Strong knowledge of networking protocols, firewalls, and security technologies both cloud and physical preferred.
  • Professional certifications such as Microsoft Azure, Network+, Security+, preferred.

Benefits

Aspirion Health Resources offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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