Business Operations Specialist
7 days ago
Actalent is a global leader in talent solutions, with a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe. We provide access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world.
The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Our culture emphasizes fostering an inclusive and safe workplace where everyone can be their authentic selves.
Job SummaryThe Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations via telephone, email, and in-person.
Key Responsibilities- Contractor and Client Onboarding:
- Schedule I-9 form reviews and completion, validate I-9 documentation, assist with pre-employment paperwork completion, distribute PPE and other assets as needed
- Drive AT&E utilization during client onboarding
- Manage contractor compliance with E-Verify requirements (expired documents, expired compliance)
- Assist with contractor training and certification requirements
- Lifecycle Management:
- Serve as contact for contractor questions, facilitate communication to the center through ACT and Cases to resolve onboarding or payroll and invoicing issues
- Partner with the center to update contractor records for address updates, direct deposit changes, etc.
- Process live paychecks, manage contractor travel booking requests, direct unemployment filing questions and workers compensation inquiries to the proper teams
- Operational Support Activities:
- Provide front office customer service (telephone and reception area), partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring
- Manage internal payroll process, asset distribution and collection for new internal hires and terminations, maintain administrative support to all internal and external employees
- Serve as liaison between field office producers and corporate or center-based teams, find opportunities to drive partnerships between the center and field employees
- Prioritize, organize, problem solve, meet deadlines and goals
- Communicate effectively, provide follow-up, work in a team-oriented environment, deliver/receive honest feedback
- Knowledge of business policies and human resource practices, written/oral communication and interpersonal skills
- Decision-making ability, build strong partnerships with internal customers, maintain confidentiality and personal credibility
- Action and detail oriented, prioritize while handling multiple tasks
We offer a competitive hourly rate of $20.19 per hour ($42,000 annually) and bonus potential of up to $4,000 annually. Additionally, we provide benefits such as medical, dental, vision, prescription, 401(k), PTO (20 days + 6 Holidays), profit sharing, and more.
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