Senior Product Manager
1 month ago
At Mr. Cooper Group, we're committed to making homeownership a reality for everyone. As a Senior Product Manager, you'll play a critical role in driving the development of our digital mortgage servicing platforms. With a focus on delivering high-quality solutions on time, you'll lead cross-functional teams in the framing and delivery of new features designed to improve online self-service rates and associated customer satisfaction scores.
Key Responsibilities:
- Lead requirement gathering with business and technical stakeholders to identify goals and considerations
- Create functional specifications, diagrams, and use cases to communicate the full scope of enhancements
- Author Agile User Stories in the Application Lifecycle Management (ALM) system
- Collaborate with Creative teams to produce highly intuitive user experiences
- Conduct Legal & Regulatory Compliance reviews and collaborate to achieve compliance when gaps are identified
- Lead Agile rituals with product, design, development, and QA teams
- Perform post-release validation testing to ensure successful launches
- Publish release deliverables, blockers, and metrics for each sprint
- Develop detailed reporting requirements to measure the performance of all enhancements
- Analyze customer account, engagement, and behavioral trends to identify opportunities for improvement
- Prepare Pivot Tables & Graphs to effectively communicate research findings and KPI attainment
- Identify and share insights and recommendations through presentations to the executive team
- Collaborate with internal and external stakeholders to develop, maintain, and communicate the product roadmap
- Bachelor's degree or equivalent experience required; Master's degree preferred
- Extensive knowledge of the mortgage industry, particularly post-closing (Servicing)
- 8-10+ years in a digital product management role leading cross-functional teams through the on-time and on-budget delivery of complex technology initiatives
- 5+ years of experience in agile software development environments with business stakeholders, developers, QA testers, designers, and copywriters
- 5+ years analyzing data to evaluate website performance, data integrity, and user engagement
- 5+ years creating consumer-facing digital products and features that simplify and automate complex workflows
- 2+ years managing products that interface with LSAMS, BKFS, or other mortgage Servicing Systems of Record
- 2+ years in a Tier 3 production support role with accountability for coordination across multiple technology teams to achieve issue resolution
- Strong understanding of mortgage loan modification and forbearance solutions
- Knowledge of Azure and VSTS a plus
- Outstanding track record of delivering high-quality solutions on time
- Meticulous and detail-oriented, ensuring compliance and branding standards are met in every stage of the SDLC
- Comfortable with loosely framed goals and enjoy completing the steps required to investigate associated opportunities, viability, and optimal path to value
- Independently prioritize work and manage to deadlines
- Prioritize critical evaluation from diverse stakeholders to maximize the predictability of outcomes
- Excel at creating consensus and producing high-impact outcomes leading teams with diverse goals and skillsets
- Exceptional written and verbal communication skills, able to summarize business and technology topics for executive leaders
- Passionate about the user experience
- Opportunity to work with a leading mortgage servicing company
- Collaborative and dynamic work environment
- Competitive salary and benefits package
- Professional development opportunities
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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