Water Restoration Specialist
3 weeks ago
Job Summary: We are seeking a highly skilled Water Restoration Specialist to join our team at Institute of Inspection, Cleaning and Restoration Certification. As a key member of our team, you will be responsible for monitoring, inspecting, and completing tasks for water restoration jobs to ensure the successful completion of drying, demolition, and various restoration activities.
Key Responsibilities:
- Monitor and inspect water restoration jobs to ensure completion of drying, demolition, and various restoration activities.
- Prepare and review documentation, including notes, photos, and documents, according to company policies and procedures to ensure reimbursement from insurance companies.
- Retrieve work orders, check routes for travel, ensure appropriate equipment and supplies are loaded on trucks, and arrive at work sites.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
- Complete assigned jobs according to company processes while maintaining quality control on each job.
- Perform water damage repair, including water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by supervisor.
- Ensure equipment, supplies, vehicles, and products are properly handled and report any equipment malfunction or damage to supervisor.
- Perform daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
- Resolve issues with customers, communicate customer issues, daily job activities with supervisor, and key company staff.
- Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Requirements:
- High school graduate or equivalent.
- Experience in the restoration or construction industry is not required but preferred.
- Good customer service skills.
- Experience with using mobile software to enter data.
Certifications: WTR - Water Damage Restoration Technician
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