Field Engineering Specialist
3 weeks ago
At Roche, we're committed to advancing healthcare and improving people's lives. As a Field Engineering Specialist, you'll play a critical role in delivering exceptional support to our customers.
The Opportunity
- Provide technical repair and installation services for Roche assigned product lines.
- Travel to laboratory customers in your assigned territory to offer valuable service and support.
- Perform routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Successful completion of training or certification as defined by Roche Leadership and policy.
- Ability to travel, including overnight travel.
Preferred Requirements
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships.
This is a field-based role that requires daily travel and up to 25% overnight travel. Our ideal candidate would reside within 30 minutes of Hartford, CT.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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