Service Operations Manager

7 days ago


Avon Park, Florida, United States Sevita Full time

About Sevita

At Sevita, we believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

Salary: $70,000 - $90,000 per year, depending on experience and location.

Job Summary: We are seeking an experienced Service Operations Manager to join our team in a leadership role. This position is responsible for managing the day-to-day operations of one to four programs in a community, including organization and implementation of direct supports, person-centered planning, health care, advocacy, stakeholder relations, regulatory compliance, recruiting, retention, staffing, training, safety, financial management, and maintenance of the physical environment.

Responsibilities:

  • Manage program staff members, including performance evaluations, scheduling, and orientation.
  • Making recommendations and/or decisions on employee hires, transfers, promotions, salary changes, corrective action, and terminations.
  • Implement program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served.
  • Must be available on-call to support staff, find coverage or cover shifts as needed.

Requirements:

  • Bachelor's degree and two to three years of related experience in the Human Services Industry preferred.
  • An equivalent combination of education and experience.
  • Other education, experience, training, licensure, or certification per state requirements or as required by applicable regulations.
  • Current driver's license, car registration, and auto insurance.
  • Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines.
  • Effective communication skills to manage relationships.
  • A reliable, responsible attitude and a compassionate approach.

Why Join Us?

We offer a competitive compensation package, including a base salary of $70,000 - $90,000 per year, depending on experience and location. Our comprehensive benefits package includes 401(k) with company match, paid time off and holiday pay, and reward systems that recognize and celebrate your contributions to our mission.

About the Role: As a Service Operations Manager at Sevita, you will have the opportunity to work with a talented team of professionals who share your passion for helping others. You will be responsible for leading teams, developing strategic plans, and driving results that improve the lives of the individuals we serve.



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