Warranty Community Manager

1 month ago


Denver, Colorado, United States Clayton Homes Full time
Job Summary

We are seeking a highly skilled Warranty Community Manager to oversee larger scale warranty projects, resolve customer conflicts, mentor, and educate the Shazam customer service team members.

Key Responsibilities
  • Advise and update staff and upper management when dealing with complex issues.
  • Engage with team members and trade partners in a professional manner.
  • Utilize common warranty, CSM and/or construction management applications to manage workflow, costs, and run basic reports.
  • Analyze product performance, identify systemic issues, and develop a scope of work to resolve.
  • Evaluate warranty issues to determine warrantability, construction or remediation needs.
  • Clearly demonstrate quality standards and specifications both technical and construction related onsite for employee training, warranty triage, inspections, or homeowner educational purposes.
  • Perform basic home warranty/handyman repairs such as drywall, paint, trim carpentry, minor plumbing, and minor maintenance.
  • Develop and present training materials.
  • Develop written reports to support company determinations on warranty claims.
  • Develop professional relationships with trade partners, inspectors, local ordinance representatives, and homeowners.
Requirements
  • High school diploma or GED required.
  • Minimum 4+ years' construction superintendent or warranty professional, home maintenance management or supervisory experience with a mid to large scale home builder, general contractor, remodeling, warranty, or remediation company.
  • Experience in residential home building within Construction, and New Home Warranty services a plus.
  • Advanced knowledge of basic home construction practices, i.e., OSHA regulations, front end & back-end construction phases, structural and foundation repair protocols.
Benefits
  • Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP.
  • Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
  • Home purchase discount.
  • Tuition Reimbursement.
  • Wellness program.
Compensation

Starting Base Range: $63,500+ Annually

FLSA Status: Exempt

Bonus Type: KPI Performance Based potential up to 15%


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