Tech Innovation Director
1 week ago
About this role:
This is a permanent, hybrid position based in Lexington, MA. We are seeking an experienced IT professional to join our team as a Tech Innovation Director.
Key Responsibilities:
- Technical Leadership: Oversee the development and implementation of various updates to Commercial applications, ensuring seamless integration with source systems and Analytical reporting.
- Process Improvement: Review current processes, gather requirements, identify opportunities for leveraging existing technology more effectively, and provide direction to Managed Service Providers.
- Collaboration and Communication: Facilitate business process and design sessions with technical teams, work with leadership to determine risk mitigation strategies, and communicate proactively to reduce scope creep impact.
- Skill Development: Identify critical areas for end-user education, partner internally to develop and execute training programs, and ensure accurate reflection of source system changes in Analytical reporting.
About the Ideal Candidate:
- Experience: 7+ years' IT experience driving improvements to sales, marketing, and call center systems, preferably within the biotechnology/pharmaceutical industry supporting Commercial & Patient Support organizations.
- Education: Bachelor's degree in computer science, data science, or a related field.
- Skills : Strong familiarity with source systems (e.g., Veeva CRM, Salesforce Health Cloud), Master Data Management concepts and platforms (e.g., Veeva Network and Open Data), and digital marketing data and Contact Center applications.
- Preferred Skills: Experience with Tableau.
Estimated Salary Range:$140,000 - $170,000 per year.
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