Customer Service Representative

6 days ago


Burlington, Vermont, United States Hertz Full time
Customer Service Representative Job Description

As a Customer Service Representative at Hertz, you will be responsible for providing world-class customer service and sales support to our customers. Your primary goal will be to maximize revenue opportunities by actively offering products and services and overcoming customer objections.

Key Responsibilities:

  • Consult with customers on their rental needs and provide personalized solutions
  • Ensure vehicles are prepared for customer pick-up, including cleaning, assessing damage, fueling, and refilling fluids
  • Provide exceptional customer service and sales support to drive customer satisfaction and loyalty

Qualifications:

  • Strong oral and written communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of equipment operation, including computer terminals, telephones, and calculators

Benefits and Perks:

  • Competitive hourly rate of $19.00
  • Medical, dental, and vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid parental leave and adoption assistance
  • Employee assistance program for employees and family
  • Educational reimbursement and discounts
  • Voluntary insurance programs, including pet, legal/identity theft, and critical illness
  • Perks and discounts, including theme park tickets and gym discounts


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