Operations Coordinator
4 weeks ago
The Operations Teller at Advantage Federal Credit Union plays a vital role in ensuring the smooth operation of our Penfield Branch. As a key member of our team, you will be responsible for overseeing teller line operational functions, supporting other branch tasks, and conducting scheduling of tellers and approval of time cards.
Key Responsibilities:
• Process transactions for members, assist with servicing issues, and ensure member data is complete.
• Generate teller referrals for platform and monitor daily activities of other tellers, including schedules and time cards.
• Maintain branch operations and activities for compliance with established policies, processes, and procedures.
• Manage vault cash, orders, and shipments, and audit, balance, and fill cash machines and ATMs according to procedures.
• Perform first-line maintenance on ATMs and other branch equipment, and order and maintain branch inventory of negotiable items.
• Responsible for supervisor overrides to prevent fraud and losses, and perform other job-related duties as assigned.
Performance Measurements:
• Provide friendly, professional, personal service to all members, and keep management informed regarding key sales, operating, and staff issues affecting the branch.
• Support teamwork and maintain a professional work environment, and achieve individual and branch referral goals, accuracy in processing and work, and operate efficiently and effectively.
Requirements:
• Six months to two years of experience as a teller or related job experience, and some college preferred.
• High degree of integrity, trust, and diplomacy required, and able to function effectively in a team environment.
• Excellent communication skills, verbal and written, and ability to maintain high degree of member service and solid communications skills.
EOE Statement:
Advantage Federal Credit Union is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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