Front Office Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Grand Bohemian Asheville. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and responding efficiently to guest requests.
Key Responsibilities- Guest Interaction: Greet and interact with internal and external guests in a genuinely warm and friendly manner, using professional and company-standard nomenclature.
- Room Management: Process check-ins, check-outs, and room assignments, while maintaining the integrity of guest privacy and confidentiality.
- Communication: Coordinate with Housekeeping to track readiness of rooms for check-in, communicate parking procedures to guests and visitors, and dispatch bell/valet attendants as needed.
- Financial Transactions: Post guest charges and payments, process no-shows, and adjust disputed charges.
- Reporting and Administration: Run daily reports and contingency lists, conduct bucket checks to ensure accuracy, and verify rate codes and make appropriate adjustments on guest invoices.
- Education: Bachelor's degree in Business or related training equivalent.
- Experience: 1+ year of relevant work experience in a similar scope and title.
- Skills: Strong written, verbal, and interpersonal skills, comprehensive knowledge of office equipment and property management systems.
As a Front Office Agent, you will work in a fast-paced environment with frequent changing priorities and deadlines. You must be comfortable working in a shared space with constant noise and be able to cope with the demands of the job.
Physical DemandsThe incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend, and crouch up to 8 hours daily. Push, pull, and lift up to 50 lbs.
Equal Employment OpportunityGrand Bohemian Asheville is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or other applicable legally protected characteristics.
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Front Office Representative
1 week ago
Asheville, North Carolina, United States Grand Bohemian Asheville Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Grand Bohemian Asheville. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and responding efficiently to guest requests.Key ResponsibilitiesProvide a warm...
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