Food Service Assistant
5 days ago
We are looking for a reliable and efficient Server to join our team at Shells Seafood Restaurant. As a key member of our service staff, you will be responsible for providing exceptional customer service, ensuring seamless food and beverage delivery, and maintaining a clean and welcoming dining environment.
Key Responsibilities:
- Greet Guests (Within 1 minute), introduce self, and present menu specials in a timely and professional manner.
- Follow Points of Service.
- Suggestively sell additional menu items that will complement the Guest's order.
- Properly enter Guest's food and beverage orders into the POS system to ensure accurate orders.
- Check food and beverage orders for accuracy, add garnish to plates, and insist that all products meet standards for presentation, taste, and temperature.
- Run food and beverages to the Guests according to proper serving procedures.
- Maintain a clean work environment by completing side work.
- Pre-bus tables (removing empty glasses and plates)
- Assist in seating Guests at tables, answering the phone and taking To Go orders.
- Anticipate Guest's needs and contribute to the Guest experience (refilling drinks, helping prepare plates, etc.)
- Conduct follow-ups with Guests to assess food and beverage quality, additional requests, etc.
- Check IDs for drinking Guests, handle intoxicated Guests in the proper manner.
- Pick up debris off floor and clean up spills promptly.
- Handle Guests' complaints following Shells Recovery Standards.
- Present Guests with their checks, collect payment and return change and receipt to the Guest.
- Thank Guest for dining at Shells to promote return visits.
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