Fire Protection Service Manager

3 weeks ago


Austin, Texas, United States AI Fire Full time

Job Summary

The Fire Protection Service Manager is responsible for the successful execution of all day-to-day Fire Protection Service operations. This role oversees a team comprised of a customer service administrative representative and service technicians, ensuring timely work order completion and meeting clients' expectations.

Key Responsibilities

  • Provide consistent, accurate labor forecasting
  • Ensure on-time Inspection, Testing, and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet life safety needs
  • Responsible for the Service Coordination team to ensure timely work order completion
  • Prepare recommendations for overhead increases/decreases
  • Collaborate with HR to ensure recruitment and employment is carried out in accordance with company procedure and compliance standards
  • Maintain proactive, dynamic, and effective communication with customers at all times
  • Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business
  • Promote and maintain a leadership role in the awareness and compliance of H&S procedures and standards
  • Collaborate with Safety support services to effectively assist and promote new initiative implementation
  • Provide Sales contract review and support management
  • Collaborate, support, and assist with business development strategies including sales presentations and interviews
  • Develop and implement operational improvements
  • Ability to build a high-performance team who can operate efficiently, effectively, productively, and cost-effectively

Requirements

  • 5+ years related service management experience
  • Prior fire protection experience a plus but not required
  • Understand cost and billings
  • Be comfortable dealing with and efficient in processing paperwork
  • Possess a working understanding of leadership principles and management best practice
  • Possess excellent verbal and written communication skills
  • Possess excellent personal organization and business administration skills in accordance with best practice methods

About Us

Impact Fire Services is a leading fire protection company providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.



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