Answering Service Manager

6 days ago


Kirkland, Washington, United States Schneider Full time
Job Summary

We are seeking a highly skilled and experienced Answering Service Manager to join our team at Schneider. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our Answering Service, ensuring seamless communication between our hospital operators and clients.

Key Responsibilities
  • Oversee the efficient management of our Answering Service, including hospital switchboard and mailroom operations.
  • Develop and implement process improvements to enhance customer service and staff productivity.
  • Supervise and train staff to ensure they meet or exceed performance standards.
  • Collaborate with internal stakeholders to ensure effective communication and coordination.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Develop and implement quality improvement initiatives to enhance customer satisfaction.
Requirements
  • High school diploma or equivalent required; associate degree or bachelor's degree in business, communications, or a related field preferred.
  • 2+ years of supervisory experience in a call center or hospital operator setting.
  • Proven ability to manage multiple priorities and direct activities.
  • Effective customer service and staff development skills.
Benefits

We offer a comprehensive benefits package, including medical, vision, and dental insurance, on-demand virtual healthcare, health savings account, flexible spending account, life and disability insurance, retirement plans, tuition assistance, and paid time off.



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