Senior Operations Director for Growth and Excellence

2 days ago


Indianapolis, Indiana, United States OmniSource Marketing Full time
Lead Operational Transformation at OmniSource Marketing

We are seeking a seasoned Senior Operations Director to spearhead operational excellence and drive growth at OmniSource Marketing. This is an exceptional opportunity to join a dynamic team of innovators who thrive on challenging the status quo and pushing boundaries to achieve ambitious goals.

About the Role:

As our Senior Operations Director, you will be responsible for overseeing operational systems, ensuring alignment with strategic initiatives, and instilling a culture of accountability and results across all departments. You will lead by example, inspiring our talented teams to achieve new heights.

Key Responsibilities:

  • Operational Excellence: Oversee operational systems, driving efficiency and meeting deadlines while streamlining project management, customer care, and fulfillment processes.
  • Customer Care Obsession: Ensure seamless and positive client experiences from start to finish, enhancing order entry, processing, follow-up, and overall customer care processes.
  • Strategic Partnership: Work closely with our CEO as a trusted advisor, thought leader in executing our strategic vision, and champion for leveraging technology and automation.
  • Technology-Driven Operations: Identify opportunities for tech-driven improvements in Customer Care, Project Management, and Fulfillment Operations, ensuring optimized workflows.
  • Culture Building: Foster a culture of can-do attitude where we celebrate wins and learn from mistakes, empowering teams to take ownership and deliver exceptional results.
  • Team Galvanization: Motivate and rally people around a shared vision, building momentum and inspiring action, ensuring everyone understands their role in achieving our strategic goals.

Requirements and Qualifications:

  • Proven Track Record: 10+ years of senior operational leadership experience, ideally in a company with similar operational complexity and customer base.
  • Exceptional Leadership: Proven ability to build strong relationships, inspire trust, develop future leaders, and hold people accountable for delivering results.
  • Data-Driven Decision-Making: Lead with data, using metrics and insights to inform decisions and drive continuous improvement.
  • Adept at Navigating Change: Thrive in a dynamic environment, adapting quickly to changing priorities and challenges.
  • Mission Alignment: Believe in our mission of treating all stakeholders with respect and integrity.

Benefits and Compensation:

  • Full-Time Position: Onsite with flexible/hybrid schedule.
  • Hiring Range: $100,000 - $150,000 with bonus opportunity.
  • Comprehensive Benefits Package: Health, vision, dental insurance, competitive PTO plan, holidays, retirement savings plan, life insurance plan, and employee assistance program.


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