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Managed Print Service Delivery Manager

1 month ago

Foster City, California, United States The Rockridge Group Full time
Job Description

The Rockridge Group is seeking a highly skilled Print Fleet Manager to join our team. As a key member of our operations team, you will be responsible for managing our customers' print fleets, ensuring maximum uptime, utilization, and user satisfaction while minimizing costs.

Key Responsibilities:
  • Monitor and manage print fleet performance, identifying areas for improvement and implementing strategies to optimize print output.
  • Collaborate with customers to understand their print needs and develop customized solutions to meet their requirements.
  • Manage print fleet inventory, ensuring accurate tracking and reporting of print devices, supplies, and services.
  • Develop and implement print fleet optimization strategies, including machine deployment, user training, and supply management.
  • Provide exceptional customer service, responding to customer inquiries and resolving print-related issues in a timely and professional manner.
  • Work closely with internal teams, including sales, marketing, and operations, to ensure seamless communication and collaboration.
Requirements:
  • 3+ years of experience in print fleet management or a related field.
  • Proven track record of successfully managing print fleets, with a focus on customer satisfaction and cost optimization.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex print-related issues.
  • Proficiency in print fleet management software and tools, with the ability to learn new systems and technologies quickly.