Customer Service Representative
7 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Portland ME Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary focus will be on ensuring a positive and welcoming experience for everyone who walks through our doors.
Responsibilities:
- Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcome
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests
- Respond to member questions and concerns in a timely and professional manner
- Conduct beverage or merchandise purchases on the point of sale system
- Explain and promote our unique fitness instruction classes to our active members and new members, helping them to keep their workouts new and exciting
- Adhere to policies and procedures outlined in the employee handbook
- Exceed the minimum required daily statistics
- Assess and assist in emergency medical situations as per training
- Uphold rules and policies in the facility
- Provide backup support for any employee who is absent
- Uphold the integrity and security of sensitive company documents
- Lead by example and maintain consistent accountability
- Communicate between staff members any changes or information that is pertinent to their positions
Requirements:
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Positive leadership and diplomacy
- Problem solving
- Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
Physical Demands:
- Visible continuous activity during shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 50 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
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