IT Systems Specialist

1 month ago


Phoenix, Arizona, United States Health Care Service Corporation Full time
About the Company:
Health Care Service Corporation is revolutionizing the health insurance industry with its innovative approach. By leveraging advanced technology and data science, the company has developed customized products to better fit consumer requirements and enhance customer satisfaction.

About the Role:

We are seeking a skilled IT systems specialist to implement, maintain, monitor, and support the company's IT systems, including computer hardware, software, video conferencing, and other corporate systems that support business operations.

The ideal candidate will be responsible for supporting the implementation of security protocols related to access management, incident management, and vendor management.


Responsibilities:

Maintain subject matter expertise in all applications and stay up-to-date on new and upcoming technologies.

Provide support to all production activities and resolve technical issues in IT systems.

Install, manage, and maintain all system hardware and software throughout the organization.

Document processes and perform diagnostic tests.

Perform research and implement technical solutions for all systems and ensure compliance with company objectives.

Provide regular status reports to management and perform various tests on systems to ensure smooth workflow.

Perform regular maintenance on software and associate ancillary equipment to maintain optimal efficiency.

Provide technical support, training, and direction to staff to ensure effective use of systems.

Support and document all security measures and standards for all computer software and hardware.

Administer user and group accounts, document assigned systems, and relevant procedures.

Maintain and facilitate in approval processes for IT procurement management processes.

Keep track of technological advancements and trends in IT support.

Resource flexibility in working with other technicians and departments based on need.


Required Skills:
Proven technical skills and a highly organized approach to operational delivery of systems and servers.

Excellent interpersonal skills, along with the ability to multitask and work under pressure.

Ability to determine IT needs and train end-users.

Ability to coordinate at multiple levels and provide great customer service.

Ability to keep up with technical innovation and trends in IT support.


Qualifications:
Bachelor's Degree or equivalent experience in other IT Support Services.
Preferred Skills:
Minimum 2 years of experience in related experience.

Experience working with both technical and non-technical teams.

Experience learning new systems and keeping pace with advancements in application lifecycle management tools.

Experience working with the Windows, Apple, and/or Linux operating system.

Experience in documenting processes and monitoring performance metrics.

Experience working with ticketing systems and SaaS.


Pay:
Up to $25.00 per hour.
Job Type:
Part-time.
Expected hours:
No more than 25 per week.
Schedule:
Day shift, Monday to Friday.
Work Location:
Phoenix, AZ 85029

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