HVAC Service Coordinator

5 days ago


Auburndale, Florida, United States Polk Air Conditioning & Heating Inc. Full time
Job Summary

We are seeking a skilled HVAC Service Coordinator to join our team at Polk Air Conditioning & Heating Inc.

About the Role

This is a full-time position responsible for coordinating HVAC services, maintenance, and repair appointments. The successful candidate will have excellent communication skills, be a problem solver, and have great customer service skills.

Main Responsibilities
  • Coordinate with technicians in the field to receive status calls and follow up on appointments.
  • Schedule calls for technicians based on physical location, availability, and skill set.
  • Provide important information about each call to technicians in the field.
  • Liaise between technicians and customers to determine appropriate actions.
  • Collect documentation from technicians in a timely manner.
Requirements

To be considered for this role, you should have:

  • A minimum of 3 years of experience in customer service.
  • Knowledge of HVAC operations and dispatching principles.
  • Ability to work in a high-stress environment.
  • Excellent communication and organizational skills.
Working Conditions

This is a Monday-to-Friday, 8am-5pm position. You will be required to work closely with our team to ensure seamless coordination of HVAC services.

Estimated Salary Range

$45,000 - $60,000 per year, depending on experience.



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