Server

2 weeks ago


Napa, California, United States Denver Co Full time
Job Summary

We are seeking a highly motivated and customer-focused Food Service Associate to join our team at the Napa Valley Marriott in Napa, California. As a key member of our restaurant staff, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

Key Responsibilities
  • Food and Beverage Service: Take food and drink orders from guests, serve orders, and accommodate special requests.
  • Customer Service: Remain attentive to guests throughout the dining experience, adhering to or exceeding service standards.
  • Restaurant Maintenance: Complete all restocking and cleaning duties, including opening and closing sidework as instructed.
  • Product Knowledge: Memorize menu items, recipes, and daily specials to answer questions and make recommendations to guests.
  • Cash Handling: Control allocated guest checks, following established check-use procedures and legibly documenting all required information.
  • Communication: Respond to guest inquiries and comments in person and on the phone, providing timely and knowledgeable information.
  • Teamwork: Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service, and facility.
Requirements
  • Education: High school education or equivalent.
  • Experience: Previous experience in a similar position of 3 months or longer.
  • Skills: Basic knowledge of customer service principles, food server function, and restaurant and kitchen operations.
  • Physical Demands: Lifting, pushing, pulling, and carrying up to 50 lbs, balancing, stooping, kneeling, crouching, crawling, reaching, handling, and fingering throughout the shift.
Benefits
  • Medical, Dental, and Vision: Comprehensive benefits package for full-time associates.
  • 401(k) with Employer Matching: Retirement savings plan with employer matching.
  • Free On-Site Parking: Convenient parking for associates.
  • Complimentary Employee Meals: Delicious meals provided for associates.
  • Hotel Discounts: Exclusive discounts for associates at Marriott and Sage Portfolio hotels.
  • Referral Bonus Program: Incentives for referring qualified candidates.

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