Automotive Digital Sales and Customer Experience Specialist Lead

7 days ago


Sterling, Virginia, United States Easterns Automotive Group Full time
Transforming the Digital Car-Buying Experience

We are actively seeking a highly skilled and dedicated Digital Sales and Customer Experience Specialist Lead to join our team at Easterns Automotive Group.

About Us:

Easterns Automotive Group is a leading multi-location certified pre-owned automotive retailer, committed to delivering unparalleled customer experiences in both digital and in-store environments. Our goal is to be the preferred destination for automotive purchases in the DC and Baltimore metro areas.

Salary & Benefits:

The successful candidate will be offered a competitive salary ranging from $44,000 to $88,000 per year, along with a comprehensive benefits package that includes health, dental, and vision insurance, life and disability insurance, a health savings account, 401(k) matching, paid time off, parental leave, flexible schedules, paid training and tuition reimbursement, and exclusive employee discounts on vehicles and services.

Job Responsibilities:

  • Provide exceptional customer service through consultative digital selling, ensuring customers receive specialized information about our range of vehicles via digital channels.
  • Build lasting customer relationships by utilizing digital communication skills to convert online interactions into meaningful connections.
  • Proactively resolve any digital challenges faced by customers during the online purchasing process, ensuring a seamless experience.
  • Schedule regular digital interactions with customers, addressing their concerns effectively and enhancing the overall customer experience.
  • Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere.

Requirements:

  • Demonstrate expertise in utilizing CRM tools and other digital platforms to drive sales and customer engagement.
  • Display exceptional empathy and listening skills, understanding customer needs and providing personalized solutions.
  • Show adaptability in a fast-paced digital sales environment, quickly adjusting to changing circumstances.
  • Uphold high standards of honesty and transparency in all interactions.
  • Possess strong organizational skills, efficiently managing multiple tasks and priorities.
  • Demonstrate a passion for cars and a commitment to ongoing learning about our products.
  • Fluency in English is essential; proficiency in Spanish is a significant advantage.
  • A Bachelor's degree is highly valued but not mandatory.

Work Schedule:

  • This is a full-time position requiring an 8-hour shift.
  • Availability to work on weekends is necessary to meet business demands.


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