Administrative Support Professional

2 weeks ago


Oak Ridge, Tennessee, United States Covenant Health Full time
Job Summary

The Covenant Health team is seeking a highly organized and detail-oriented Secretary to join our Admitting and Registration department. As a key member of our team, you will be responsible for greeting and assisting patients, accurately scheduling and entering orders, and maintaining a high level of customer satisfaction.

Responsibilities

• Greet and assist patients, identifying yourself and explaining the registration process
• Accurately schedule and enter orders through the computer system
• Photocopy necessary forms and return originals to customers
• Follow department "downtime" procedures
• Possess a working knowledge of hospital department services and their locations
• Collect payments and/or deposits, balance cash collected, and complete receipts
• Obtain written orders from physicians and maintain good working relationships with physicians and hospital departments
• Obtain and verify pre-certification patient eligibility and/or referrals as required by payors
• Obtain complete and accurate demographic and financial information from patients and obtain necessary signatures for release of information and assignment of benefits
• Complete pre-registration process and accept reservations
• Effect assignment or transfer of patients to appropriate beds within the hospital and prepare patient identification armbands
• File department documents in a timely and accurate manner
• Demonstrate understanding of payor regulations, including Medicare, the 72-hour rule, and secondary payor rules

Requirements

• High school diploma or equivalent required
• Coursework or on-the-job experience in typing, filing, and general office procedures required
• Must be able to read with comprehension, write legibly, and perform simple arithmetic calculations
• Word processing skills required, and ability to type a minimum of 45 net words per minute
• Previous secretarial experience in a hospital setting preferred

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