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Senior Account Manager

1 month ago

Northbrook, Illinois, United States Old World Industries Full time
Job Title: Sr. Account Manager

Job Summary:

The Sr. Account Manager for Heat Transfer Fluids will be responsible for driving sales growth, maintaining customer relationships, and expanding market presence within the Western region of the US. This role requires an individual with a technical background in heat transfer fluids, excellent communication skills, and a proven track record in sales.

Key Responsibilities:
  1. Sales Strategy and Execution:
  • Develop and implement sales strategies to achieve company targets.
  • Identify and pursue new business opportunities within the HVAC Market - specifically the top Mechanical Contractors in the largest cities in the US.
  • Manage and grow existing accounts, ensuring customer satisfaction and retention.
Customer Relationship Management:
  • Build and maintain strong, long-term customer relationships.
  • Provide technical support and expertise to customers, addressing their specific needs and requirements.
  • Conduct regular customer visits and follow-ups to ensure continuous engagement.
  • Control requests for pricing from customers by utilizing competition information, market intelligence, and current price lists to recommend prices that will fit customers' requests and fall within profit objectives.
  • Identify opportunities for incremental profit growth, present creative solutions to customers, and close business to achieve sales goals.
Market Analysis and Reporting:
  • Conduct market research to identify trends, competitor activities, and potential areas for growth.
  • Provide regular sales reports and forecasts to the demand team and Director.
  • Stay updated with industry developments and technological advancements in heat transfer fluids.
Product Knowledge and Training:
  • Develop a deep understanding of the company's heat transfer fluid products and their applications.
  • Deliver product presentations and training sessions to customers and potential clients.
  • Collaborate with the technical team to address customer inquiries and technical challenges.
Collaboration and Teamwork:
  • Work closely with the marketing team to develop promotional materials and other needs to support the business.
  • Participate in trade shows, conferences, and industry events to promote the company's products.
  • Collaborate with internal departments to ensure smooth order processing and delivery of orders.

Requirements:

  • Bachelor's degree in Engineering, Business Administration, or a related field (preferred).
  • Proven experience in sales within the chemical industry, preferably with a focus on heat transfer fluids or related products.
  • Proven track record of sales prospecting.
  • Strong technical understanding of heat transfer processes and applications.
  • Experience negotiating successful resolutions to complex challenges.
  • Superior communication and presentation skills.
  • A strong collaborator, able to interact and cooperate with multiple cross-functional teams.
  • Ability to manage multiple projects and varying tasks simultaneously.
  • Must be independent, detail-oriented, highly organized.
  • Expertise in PowerPoint, Excel, and Microsoft.
  • Requires a valid driver's license and personal credit card.
  • Travel required up to 50%.