ServiceNow ITSM Specialist

3 weeks ago


Irvine, California, United States Diverse Lynx Full time
ServiceNow ITSM Specialist

At Diverse Lynx LLC, we are seeking a highly skilled ServiceNow ITSM Specialist to join our team. As a key member of our ServiceNow team, you will be responsible for designing, implementing, and maintaining ServiceNow solutions with a focus on IT Service Management (ITSM), Configuration Management Database (CMDB), Discovery, and Service Mapping modules.

Key Responsibilities:
1. Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
2. Lead architecture and design discussions, providing expertise in ServiceNow best practices and recommending solutions for complex challenges.
3. Configure and customize ServiceNow platform to meet specific business needs, including workflows, forms, scripts, and integrations.
4. Implement and optimize ITSM processes, such as Incident, Change, Problem, and Request Management, to enhance operational efficiency.

Requirements:
Proven experience as a ServiceNow Architect with expertise in ITSM, CMDB, Discovery, and Service Mapping.
ServiceNow Certified Implementation Specialist and other relevant certifications are a plus.
Strong understanding of ITIL processes and best practices.
Proficiency in JavaScript, GlideScript, and other scripting languages used in ServiceNow development.
Experience with ServiceNow integrations and REST/SOAP web services.
Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
Ability to analyze complex problems, propose solutions, and implement them effectively.
Demonstrated leadership skills in guiding and mentoring technical teams.
Strong documentation skills to create clear and comprehensive technical documentation.

About Us:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.

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