Executive Assistant
4 days ago
Citizens Advice Leeds aims to create a fairer society where people are free from the effects of poverty and injustice. To achieve this, we have a local charity helping individuals who face financial, housing, employment, and other legal issues. We are seeking a highly skilled and motivated individual to fill the role of Advice Team Supervisor.
The Role
As an Advice Team Supervisor, you will be responsible for ensuring our advice services are provided to a high standard. Your primary focus will be on customer service, and you will lead, motivate, and support staff and volunteers to deliver quality services.
Key Responsibilities
- Consult and lead staff and volunteers to deliver quality services
- Oversee day-to-day service delivery and ensure high standards are maintained
- Support staff and volunteers in their roles and provide guidance when needed
- Develop and implement strategies to improve service delivery and customer satisfaction
Requirements
- Experience in advice work and supervising staff and/or volunteers
- Excellent communication and interpersonal skills
- Ability to motivate and support staff and volunteers
- Organized, solution-focused, and a good team player
Employee Benefits
- Competitive remuneration package
- Full-time hours with flexible working policy
- Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
- Defined contributions pension scheme
- Employee assistance programme with access to 24/7 telephone support
- City centre location with good transport links
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