Operations Manager

5 hours ago

North Logan, United States American Freight Full time

Job Summary:

We are seeking a highly skilled and experienced Operations Manager to join our team at American Freight. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our warehouse and delivery teams, ensuring that all tasks are completed efficiently and effectively.

Responsibilities:

  • Manage the warehouse team to ensure proper staffing, achievement of labor plan, execution of backroom standards, support for sales staff, and efficiency of warehouse operations.
  • Manage the delivery team to ensure program operates per company process, proper staffing, compliance with all delivery regulations, certification of all vehicles and drivers, efficiency and optimization of delivery services, proper use of customer routing and notification software, achievement of labor plan, and other delivery metrics.
  • Responsible for execution of all daily store operational activities and ensures all Activity Planner tasks are completed and signed-off by the due date.
  • Full accountability for minimizing shrink & damage expense by maintaining strong operational processes and asset protection controls in the facility.
  • Maintains inventory accuracy by ensuring that accurate cycle counts are performed, scan receiving, and fulfillment processes are completed, manages online order fulfillment process; reconciles store unavailable bins and reviews and acts on other inventory reports as warranted.
  • Oversees the shipping and receiving process to include all Purchase Orders, Transfer Orders, Reverse Flow process, and other product movement is handled correctly within the facility.
  • Trains and coaches team to minimize product damages and employee accidents; assesses damaged inventory to determine salability; ensures all confirmed damage is properly marked-out of inventory.
  • Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit.
  • Assists in managing the overall customer experience, including online customer reviews; primary owner of the delivery, and customer pickup, experiences.
  • Responsible for the process of staging Delivery/Customer Pickup merchandise, and for the systemic fulfillment of all delivered orders.
  • Acts as the Manager on Duty.

Qualifications:

  • High School Diploma or Equivalent required, bachelor's degree preferred.
  • Previous experience as a Warehouse Lead or Sales Lead; experience with retail sales, receiving, inventory management, shrink prevention, last-mile delivery, and model store standards, is preferred.
  • Must be able to work a flexible schedule, including evenings and most weekends.
  • Must be able to lift at least lbs.
  • Excellent customer service and communication skills.
  • Desire and ability to move forward within the organization.

Preferred Skills:

  • Strong leadership, coaching, and associate development skills.
  • Action oriented, with strong skills in execution.
  • Computer literacy, with Excel/Word/Handheld Unit experience preferred.
  • Strong drive for results.
  • Ability to manage multiple priorities simultaneously.
  • Knowledge of retail business and store operations.
  • Experience with Physical Inventory Processes preferred.

Equal Opportunity Employer:

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

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