Telehealth Nurse
4 weeks ago
About the Role
The Medical Ally (Nurse) will offer health coaching, information, and support through various channels, including phone. They will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs.
Responsibilities
- Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks.
- Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach.
- Providing health information to the caller based on their health literacy and specific areas of interest.
- Communicating patient preferences to a physician-led team to provide pertinent health information to the patient.
- Managing assigned workload, including ongoing client follow-up and customization of report materials with ease.
- Staying updated on educational resources, web tools, and corporate benefits programs.
- Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided, and impact of clinical services.
- Participating in conference calls with patients and their families.
Requirements
- Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred.
- Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred.
- Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
- Experience communicating medical information to a nonmedical audience.
- Have proficient computer and internet navigation skills.
- Dedicate to providing high-quality, professional, customer service.
- Experience working with a variety of digital/internet media and interest in exploring new information technology.
- Enjoy working independently and in a team environment.
- Be comfortable with a dynamic, evolving operation.
- Be able to multitask while providing excellent customer service to our participants.
Flexible Working
Alight offers flexible working arrangements to support work-life balance and employee well-being.
Benefits
Alight provides a comprehensive total rewards package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and a variety of voluntary benefit options.
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