Telehealth Nurse

4 weeks ago


Philadelphia, Pennsylvania, United States Alight Full time

About the Role

The Medical Ally (Nurse) will offer health coaching, information, and support through various channels, including phone. They will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs.

Responsibilities

  • Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks.
  • Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach.
  • Providing health information to the caller based on their health literacy and specific areas of interest.
  • Communicating patient preferences to a physician-led team to provide pertinent health information to the patient.
  • Managing assigned workload, including ongoing client follow-up and customization of report materials with ease.
  • Staying updated on educational resources, web tools, and corporate benefits programs.
  • Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided, and impact of clinical services.
  • Participating in conference calls with patients and their families.

Requirements

  • Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred.
  • Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred.
  • Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
  • Experience communicating medical information to a nonmedical audience.
  • Have proficient computer and internet navigation skills.
  • Dedicate to providing high-quality, professional, customer service.
  • Experience working with a variety of digital/internet media and interest in exploring new information technology.
  • Enjoy working independently and in a team environment.
  • Be comfortable with a dynamic, evolving operation.
  • Be able to multitask while providing excellent customer service to our participants.

Flexible Working

Alight offers flexible working arrangements to support work-life balance and employee well-being.

Benefits

Alight provides a comprehensive total rewards package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and a variety of voluntary benefit options.


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