Customer Service Coordinator
1 week ago
**About the Role:**
We are seeking a skilled Customer Service Coordinator to join our team at Air Tech of Central Florida. As a Customer Service Coordinator, you will be responsible for dispatching technicians, scheduling service calls, and ensuring customer satisfaction.
**Job Responsibilities:**
- Dispatch technicians according to schedules.
- Schedule and monitor service calls and technician assignments.
- Handle incoming service calls and adjust schedules as necessary.
- Resolve customer issues promptly and courteously.
- Ensure customer satisfaction by managing concerns and special requirements.
- Coordinate and verify weekend and on-call duties for co-workers.
**Required Skills and Qualifications:**
- Experience in customer support or client service representative roles.
- Proven ability to meet and exceed performance targets.
- Strong phone handling and active listening skills.
- Experience with CRM systems.
- Strong adaptability to various customer interactions.
- Excellent communication and presentation skills.
- Effective multitasking, prioritizing, and time management abilities.
**Compensation and Benefits:**
The estimated salary range for this position is $45,000 - $65,000 per year, based on experience. Additionally, we offer competitive benefits, including a 401K plan and insurance coverage. We also provide comprehensive training to ensure your success in this role.
**Location:**
This position is located in Seminole County, Longwood, FL. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.
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