Customer Service Coordinator

1 week ago


Longwood, Florida, United States Air Tech of Central Florida Full time
Air Tech of Central Florida Job Opening

**About the Role:**
We are seeking a skilled Customer Service Coordinator to join our team at Air Tech of Central Florida. As a Customer Service Coordinator, you will be responsible for dispatching technicians, scheduling service calls, and ensuring customer satisfaction.

**Job Responsibilities:**
  • Dispatch technicians according to schedules.
  • Schedule and monitor service calls and technician assignments.
  • Handle incoming service calls and adjust schedules as necessary.
  • Resolve customer issues promptly and courteously.
  • Ensure customer satisfaction by managing concerns and special requirements.
  • Coordinate and verify weekend and on-call duties for co-workers.

**Required Skills and Qualifications:**
  • Experience in customer support or client service representative roles.
  • Proven ability to meet and exceed performance targets.
  • Strong phone handling and active listening skills.
  • Experience with CRM systems.
  • Strong adaptability to various customer interactions.
  • Excellent communication and presentation skills.
  • Effective multitasking, prioritizing, and time management abilities.

**Compensation and Benefits:**
The estimated salary range for this position is $45,000 - $65,000 per year, based on experience. Additionally, we offer competitive benefits, including a 401K plan and insurance coverage. We also provide comprehensive training to ensure your success in this role.

**Location:**
This position is located in Seminole County, Longwood, FL. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.

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