NAMI HelpLine Specialist

We are seeking a dedicated and compassionate individual to join our NAMI HelpLine team as a HelpLine Specialist. As a HelpLine Specialist, you will play a vital role in providing mental health information, resource referrals, empathy, and hope to individuals and families affected by mental health conditions.

• Respond to inquiries from help seekers via phone call, web chat, and text, providing empathetic and informative support.
• Connect individuals and families with essential resources and services, including mental health information, treatment options, and NAMI education and support programs.
• Develop a deep understanding of the mental health landscape, mental health conditions, treatment options, and recovery strategies.
• Work collaboratively with the NAMI HelpLine team to provide ongoing support and coaching to help seekers.

• Excellent communication skills, including active listening and the ability to convey a respectful and empathetic tone.
• Analytical ability with problem-solving skills and resourcefulness for assessing help seekers' needs and finding correct resources.
• Basic knowledge of mental health conditions, treatments, recovery, and mental health care systems, with an interest in learning more.
• Ability to conduct basic internet research quickly while managing phone conversations or SMS/Chat sessions.
• Verbal bilingual English/Spanish ability is strongly welcomed.

• A student or professional of mental health, or someone with lived, personal experience of mental health recovery or caring for a loved one with a mental health condition.
• Demonstrated reliability, professionalism, and punctuality.
• Respect and compassion for people affected by mental health conditions, with a desire to help.
• Ability to manage emotionally stressful situations with a positive spirit and open-mindedness.
• Passion to learn about mental health conditions, resources, and behavioral health systems.
• Willingness to take initiative to seek help when needed, and ability to accept and implement constructive feedback.

As a HelpLine Specialist, you will receive:

• Free online training and onboarding.
• Ongoing coaching and support from the NAMI HelpLine team.
• The opportunity to develop a deep understanding of mental health conditions, treatments, and recovery strategies.
• A chance to make a meaningful difference in people's lives.

We are committed to creating a supportive virtual community for our HelpLine Specialists. If you are passionate about mental health, have excellent communication skills, and are willing to commit to a four-month service commitment, we encourage you to apply for this rewarding role.