Hotel Front Desk Representative

1 week ago


Hancock, Michigan, United States Ramada Waterfront Full time

Ramada Waterfront is seeking a skilled and customer-focused Front Desk Clerk to provide exceptional service to our guests. Key Responsibilities:

• Respond to guest inquiries and resolve issues in a professional and courteous manner.

• Manage guest accounts, including check-in, check-out, and room assignments.

• Maintain accurate records of guest information and hotel operations.

• Collaborate with the housekeeping department to ensure guest rooms are ready and clean.

• Utilize strong communication skills to handle customer complaints and provide solutions.

Requirements:

• 1+ year of experience in a hospitality setting, preferably as a front desk agent.

• High school diploma or equivalent required.

• Excellent customer service, interpersonal, and organizational skills.

• Proficiency in Microsoft Office and reservation management systems.

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.



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